Friday, June 22, 2012

A Statement by Jacky Hathiramani, CEO, Dana Air at the Joint Senate and House of Representatives Public Hearing in Abuja June 22, 2012




Distinguished and Honourable Chairmen of the Senate and House Joint Committee on Aviation

Distinguished and Honourable members of the committee on aviation

Members of the press

Distinguished ladies and gentlemen

1. As operators of the aircraft, we have been in shock since the tragic events of 3rd June. We would like to first of all extend our deepest condolences and sympathies to the families and friends of those who lost their lives. It is so painful and we are also still hurting like all households across Nigeria. We too lost some friends on board as well as some of our best crew on that I'll fated flight. We wish to re-iterate our commitment to the families and to all Nigerians to do everything within our power to ensure that the facts are thoroughly investigated and appropriate action taken to ensure such a tragedy can never happen again.

2. We are cooperating fully with the AIB and have provided them with all aircraft technical maintenance logs and records, as well as crew licences and other relevant training details. These remain in the custody and control of the AIB.

3. The AIB has not shared any of the information that it has with us yet about their investigation and as a result we are limited in the facts that we can provide. However, we have provided a summary of the information that we are able to give you at this point.
4. The aircraft had operated earlier in the day as flight 9J 999, departing Lagos at 0831 am local time with 135 passengers to Abuja;

5. The Aircraft then returned from Abuja to Lagos as flight 9J 998 at 1024 am with 141 passengers on board;

6. The aircraft operated as Flight 9J 993 from Lagos to Abuja with 141 passengers at 1251 hours;

7. The aircraft was returning from Abuja to Lagos as Flight 9J 992 at 1458 hours with 153 passengers and crew when the tragic incident occurred.

8. The make and type of the aircraft involved in the accident was a Boeing MD 83;

9. The aircraft involved had no reported defects throughout the period of operation before the tragic incident;

10. The aircraft had even operated five flights in the previous day (June 2, 2012);

11. The pilots of the flight held current Licenses and Class 1 medicals. The cabin crew were well trained on handling emergency situations in the cabin. Everything was as per regulations and in accordance with the law.

12. Following the incident, Standard Airline Emergency Response Procedures were initiated and an information hotline and family support centres were immediately established. Crisis Management Centres have been since set up by us in Lagos and Abuja to offer support to all affected and to offer counselling, plus toll free numbers and  other contacts have been circulated and announced for families to contact for information and assistance. We are working closely with the LASUTH CMD and the Honourable Commissioner of Special Duties for Lagos State, and the LASEMA team to coordinate with family members to console with them.

13. Since the incident took place we have focused on two key priorities. The first is to ensure that we adhere to and where possible exceed all regulatory requirements, co-operating fully with the authorities to provide all necessary information that could provide any insight into the cause of the accident. The second is to provide as much support for the families of the victims as we can. We will continue to do so for as long as is necessary.

14. Alongside our commitment to providing all necessary information and support to the AIB, we are, and will continue to be fully committed to ensuring that the process required to ensure payment of just and fair compensation to the families of the victims will be implemented. We are working closely with the authorities to ensure that this process runs as smoothly as possible. Advance payments will be made to those relatives who come forward within 30 days of the accident and thereafter.

15. Once again, full cooperation with the investigative authorities will continue to be maintained throughout the process.

16. We would like to extend our thanks to the AIB and especially commend the Ministry of Aviation for their support and professionalism during this exceptionally difficult time. We also thank this joint committee for their efforts in getting to root issues on the aviation industry.

17. Finally, allow us to once again extend, on behalf of everyone at Dana Air, our deepest condolences to the families and friends of the victims of this tragic accident. Our prayers and thoughts are with them forever.

18. Thank you.

Sunday, June 17, 2012

Dana Air joins NGO in candlelight service for deceased




Dana Air, Sunday June 17, joined hundreds of Nigerians in a multi-faith service for those who lost their lives in the tragic accident of Sunday, June 3, 2012.  The candlelight service, which held at the Muri Okunola Park, Victoria Island, Lagos, was organized by S.E.E.D.S – an independent Non-Governmental Organisation.

Officials and cabin crew of the airline turned out en masse to join their voices with the entire nation in prayers for the repose of the souls of the departed, and also for their families. The highly emotional service featured songs, poetry and readings in honour of the departed.

Commenting on the service, Tony Usidamen, Dana Air’s Head of Corporate Communications said “There are no words to adequately express our grief and sorrow over this tragedy which affects everyone in one way or the other. Families have lost their loved ones, and the nation has lost eminent citizens, as well as promising young ones. We too have lost some of our finest and most dedicated staff, colleagues and friends.”

“We identify with the organizers of the event and with all Nigerians in these dark moments in the life of our nation. The thoughts and prayers of everyone at Dana Air remain with the families and friends of the deceased in these extremely difficult times, and we will continue to assist them in every way possible”, Usidamen added.

Dana Airlines Limited (Dana Air) began scheduled flights on November 10, 2008 and has grown to become one of Nigeria’s leading airlines, operating over 18,933 flights and carrying over 1,600,366 passengers since its inception.

Friday, June 15, 2012

Dana Air Re-affirms Support for Families of the Deceased, AIB Investigators




The management of Dana Air has called on relatives of the passengers who lost their lives in the June 3 plane crash to come forward with details as their next-of-kin for insurance purposes.

A statement from the airline said it had experienced difficulties reaching out to families of some of the passengers.

The managing director, Mr Jacky Hathiramani said ‘we wish to appeal to relatives of the passengers to please come forward with details as their next-of-kin for insurance purposes.’

He said that the primary focus of the airline is to provide support and assistance to the families of those affected by the tragic accident of Sunday, June 3, 2012.

In the same vein, the airline is committed to providing full assistance to the Accident Investigation Bureau (AIB) in determining the cause of the unfortunate accident.

“At this time, the senior management team of Dana Air is focused on providing assistance to the families of the departed, and also full cooperation to the authorities carrying out the investigation. As yet, the cause of the accident remains unknown.

Investigations are still on-going and it will not be right for anyone to speculate until the reports have been submitted”, said Jacky Hathiramani.

 “The company fully realizes how painful this is for the families, and fully recognizes the need to handle this process promptly and sensitively. We do not imagine that this will make up for the pains that you are going through but the company will continue to make every possible effort to assist all those affected”, the statement read.

Since the incident on June 3, the Chairman, Directors and top management staff of the company have been visiting the families of those affected including the injured who have subsequently been discharged from the hospital. Relief materials have also been arranged for the displaced Iju-Ishaga residents, and the airline is working closely with the Lagos State Emergency Management Agency (LASEMA) to ensure that they are properly rehabilitated.
Dana Air will continue to offer the families assistance, and will provide further updates as we get them.

Thursday, June 14, 2012

Issues of Committee, Suspension of DG and Investigation of Dana Air accident




Dear Editor Deba Uwadiae,

Kindly convey the following information to Nigerians, The Government, and Society at large.

Accident is an event that happens when and where it was not planned for.
The cause of Air Accident can never and has never been determined by speculations and emotional rancours.

International Standard best practice for investigating air accident is properly documented. Nigeria’s adoption of these practices is documented in Federal Republic of Nigeria Official Gazette No. 61 Vol. 93 of November 2006 – Government Notice No. 45 – Titled Civil Aviation Act, 2006.

The Nigerian Accident Investigation Bureau – AIB – is the agency to investigate air accidents. It is the AIB’s prerogative to seek assistance from other Technical Institutions and persons worldwide for the delivery of exhaustively investigated report. See civil aviation act 2006 Part VII Section 29 sub paragraph 11 a, b, c, d.

Civil aviation act 2006 part V11 subject 29 sub paragraph 12 states that the sole objective of the investigation of accidents and serious incidents shall be the prevention of accidents and incidents and it shall not be for the purpose of apportioning blame or liability. But paragraph 11 (d) says it can recommend withdrawal or suspension of license or cancellation. We cannot shout CRUCIFY anybody until AIB finishes its job. The Nigerian Civil Aviation Regulations 2006 prohibits reprisal punishment against any personnel that comes forward to report incidences, errors, or actions that needs to be investigated in order to place preventive and corrective measures on record.
Operators in the Industry are forced to document this as their procedures. This means we investigate to prevent and correct and will encourage people not to shy away from reporting incidences.

Part IV of Civil Aviation Act states that the Director General shall be appointed for a term of 5 years in the first instance and may be reappointed for a further term of 5 years and no more. The two term tenure of the current DG expired in February 2012. The Presidency and the Ministry extended his tenure and gave us the reason that we had not prepared a suitable successor that will be acceptable by the International Community. Are we so un-trainable or unacceptable? Now they choose to suspend the DG without reference to the Civil Aviation Act Part IV, Sub paragraph 3 guiding the DG’s suspension or removal from office. They should cite which of the 5 documented reasons in that act his suspension was hinged upon. (I don’t think the DG is on suspension but gagged for now. Editor)
Sub paragraph IV subject 8 of Part IV states: The Director General shall not be remove d from office except in accordance with the provisions of this Civil Aviation Act.

The appointment of a Committee to report on the “health of the airlines and the agencies” is the prerogative of the government. It sounds to me like indictment of the Directorate of Economic Regulations of our Civil Aviation Authority and other relevant departments who worked to secured us FAA CAT1.

We will need the reports and records from the investigation of this DANA Air accident to guide Operators in this industry worldwide. There are MD – 80s Series still in operation in other countries.

We might fly them as we travel around. These Operators should not be deprived proper documentation of what happened, how, and why?
Furthermore please let new carriers know that a Station Manager or Pilot cannot release an aircraft to operate a flight.

A licensed Engineer rated on the specific aircraft type signs out the specific aircraft to Flight Operations Department. The flight Operation advises the Station Manager the specific aircraft to operate a particular flight. As for the issue of flying unserviceable or faulty aircraft; we will wait the Accident Investigation Bureau’s report.


Amos Akpan
Capital Airlines

Wednesday, June 13, 2012

Dana Air gears up for prompt payment of claims




Dana Air has put structures in place to ensure prompt payment of benefits to families of those who lost their lives in the tragic accident of Sunday, June 3, 2012. Cconsequently, it has opened three dedicated toll-free lines, manned by well trained personnel, solely for claims administration and payment procedures.
Within 24hrs of the unfortunate incident, the airline had set up a Crisis Management Center at the Murtala Muhammed Airport Terminal 2 (MMA2) to assist families and relatives of victims with useful information. The airline’s decision to open dedicated toll-free lines, said Jacky Hathiramani, Chief Executive Officer of Dana Air, is to make it easier for the bereaved to get necessary details on payment of claims.
Teams comprising Dana Air officials and trained counselors have been visiting the families to condole with them, as well as to provide information on requirements for speedy payment of benefits to the next-of-kin.
“We appreciate that no level of compensation will bring back your much loved one. Nevertheless, we are making arrangements as quickly as possible to compensate every bereaved family in accordance with the law that governs tragedies such as this, and in honor of our duty to you and others”, a letter signed by Hathiramani to the families of the deceased stated.
Hathiramani also stated, “We do not imagine that this will make up for the pains that you are going through but we, however, hope that this lessens your pain knowing that you are not alone in these difficult times.”
Dana Air insurers, a London consortium, are already well advanced in the payment process, and the first (interim) payments should be made shortly to the families of those passengers who lost their lives. Also urgent steps have been taken by the insurers to identify the families of the Iju-Ishaga community and establish the extent of the losses to enable appropriate calculations of the compensation to be made.
Dana Air will continue to make every possible effort to assist the families of all those affected.